Privacy Policy

Our Commitment to Your Privacy

McMinnville Gas Inc. respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, submit a form, request propane delivery or service, contact us, sign up for updates, or interact with services provided through our website.

By using this website, you agree to the practices described in this Privacy Policy.

Information We Collect

• Information you voluntarily provide: such as your name, email address, phone number, mailing address, service address, customer account number (if applicable), delivery request information, service request details, and messages submitted through our website forms.
• Automatically collected information: such as IP address, browser type, device type, pages visited, time spent on the website, referring domain, and general analytics data.

How We Use Your Information

• Respond to customer inquiries, delivery requests, service requests, and contact form submissions.
• Contact you about your account, request, billing questions, service appointment, or customer support need.
• Send company updates, safety reminders, newsletters, or customer communications if requested.
• Improve our website, maintain business records, protect against misuse, and comply with legal, regulatory, or safety obligations.

Delivery Requests and Service Forms

When you submit a delivery request, service request, or contact form through our website, we may use the information you provide to review your request and follow up with you.

Submitting a form through the website does not guarantee immediate delivery or service. If you have an urgent propane emergency (such as a gas leak, odor, or safety concern), call McMinnville Gas Inc. directly or contact emergency services.

Online Payments

If our website links to an online bill payment service, your payment may be processed by a third-party payment provider.

McMinnville Gas Inc. does not directly store full credit card, debit card, or bank account information through this website unless explicitly stated otherwise. Payment information submitted through a third-party payment platform is handled according to that provider's privacy policy and security practices.

How We Share Information

We do not sell your personal information.

We may share information with trusted service providers who assist us in operating our business and website, such as hosting providers, form and email services, customer service tools, payment processors, analytics providers, and IT support services.

We may disclose information if required by law, regulation, court order, legal process, or to protect the rights, safety, and property of McMinnville Gas Inc., our customers, employees, or others.

Cookies and Website Analytics

Our website may use cookies, analytics tools, or similar technologies to help us understand website traffic and improve performance. You can control or disable cookies through your browser settings, but some features of the website may not work properly if cookies are disabled.

Email and Communications

If you provide your email address or phone number, we may use it to respond to your inquiry, follow up on a service request, or send relevant customer communications. If you receive promotional or newsletter emails from us, you may opt out by following the unsubscribe instructions in the email or by contacting us directly.

We may still send non-promotional messages related to your account, service requests, billing, safety, or business operations.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to help protect the information we collect. However, no website, online form, email, or electronic transmission is completely secure.

We keep customer information for as long as reasonably necessary for business, service, legal, accounting, safety, and recordkeeping purposes.

Your Choices

You may contact us to request that we update, correct, or review certain personal information we maintain about you. Depending on applicable law, you may have additional rights regarding your personal information, including the right to request access, correction, deletion, or information about how your data is used.

Children’s Privacy

Our website is intended for general audiences and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

Third-Party Links

Our website may contain links to third-party websites, tools, or services, including payment processors, map platforms, or video external resources. We are not responsible for the privacy practices, content, or security of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page.

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